Grievance Redressal

UrbanMint Ecom Private Limited is committed to resolving customer concerns fairly and quickly. In line with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer to handle complaints.

1. Grievance Officer

2. How to Raise a Complaint

Send your complaint by email or post with:

• your name, contact number and email address;
• the order number and date of purchase (if applicable);
• a clear description of the issue; and
• supporting documents, photographs or screenshots.

3. Timelines

• Acknowledgement: within 48 hours of receiving your complaint, with a complaint reference number.
• Resolution: within one month of receipt.

4. Escalation

If you are not satisfied with our resolution, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or the appropriate Consumer Disputes Redressal Commission. Complaints about personal data may also be raised with the Data Protection Board of India.

5. Seller Information