This policy explains how cancellations, returns, replacements and refunds work for products bought directly from UrbanMint Ecom Private Limited. For purchases made on a third-party marketplace, that marketplace's return and refund policy applies, and we will cooperate with it.
1. Order Cancellation
- You can cancel an order free of charge at any time before it is dispatched by contacting us with your order number.
- Once an order has been dispatched, it cannot be cancelled. You may refuse delivery or request a return under this policy.
- We may cancel an order because of stock unavailability, a pricing or listing error, suspected fraud, or an undeliverable address. You will receive a full refund of any amount paid.
2. Return Window
Eligible products may be returned within 7 days of delivery if they are:
- damaged in transit or defective;
- different from what was ordered (wrong item, size, colour or quantity); or
- missing parts or accessories.
3. Conditions for Return
Returned products must be unused, in their original condition and packaging, with all tags, labels, manuals, accessories and free items, along with the invoice. For damaged or wrong items, please share photographs or an unboxing video within 48 hours of delivery to help us process your claim quickly.
4. Non-Returnable Items
- Perishable food items and consumables, once delivered and accepted in good condition.
- Personal care, hygiene and innerwear products, once opened.
- Products that are used, washed, altered or damaged by the customer.
- Items marked as “non-returnable” on the product page.
- Gift cards and products bought on clearance or final sale.
5. Electronics
Electronics with a manufacturer's warranty may need to be inspected by, or serviced through, the brand's authorised service centre. Defects reported after the return window are handled under the manufacturer's warranty.
6. How to Request a Return
- Email contact@urbanmintecom.site with your order number, the item and the reason for return, plus photographs where relevant.
- We will review your request and, if approved, arrange a reverse pickup or share return-shipping instructions.
- The returned product is inspected at our warehouse within 2 working days of receipt.
7. Refunds
- Once a return passes inspection, or a cancellation is confirmed, refunds are started within 2 working days.
- Refunds go to the original payment method. Banks usually credit them within 5–7 working days. For Cash on Delivery orders, refunds are made by bank transfer or UPI to details you provide.
- Original shipping charges are refunded only if the return is due to our error (damaged, defective or wrong item).
8. Replacements and Exchanges
For damaged, defective or wrong items, you may choose a replacement instead of a refund, subject to stock availability. If a replacement is not available, a full refund will be issued.
9. Wholesale Orders
Bulk and wholesale orders are covered by the terms agreed for each order. Shortage or damage must be reported in writing within 48 hours of delivery, with photographs and the delivery document.
10. Contact
For any question about cancellations, returns or refunds, write to contact@urbanmintecom.site. Unresolved issues can be escalated through our Grievance Redressal process.